Refund and Returns Policy

Effective Date: 27 October 2023

Thank you for shopping at Charmful.co.za. We want to ensure your shopping experience with us is hassle-free, and we stand behind the quality of our products. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Products Covered by the Return Policy

a. Our return policy covers all products. Please note that the return delivery fee is the customer’s responsibility.

2. Timeframe for Returns and Exchanges

b. You have 30 days from the date of delivery to initiate a return or exchange.

3. Conditions for a Return

c. To be eligible for a return, the product must be:

• In the original packaging
• Unused
• In the same condition as when received

4. Non-Returnable Items

d. There are no non-returnable items. You may return any product purchased from our website within the specified timeframe and meeting the conditions above.

5. Initiating a Return

e. To initiate a return, please contact us at returns@charmful.co.za. We will provide you with the specific return process to follow. Generally, the customer is responsible for return delivery costs.

6. Refund Process

f. Refunds will be processed as follows:

• Money-back refunds are valid for one week after delivery.
• After this period, only store credit will be provided.

7. Return Shipping Costs

g. The customer is responsible for return shipping costs. Please ensure the return package is adequately insured, as we cannot be held responsible for items damaged or lost in transit.

8. Customer’s Responsibility

h. Customers are responsible for packaging and returning the product according to our instructions. Please ensure the product is protected during transit.

9. Contact Information

If you have any questions or need assistance with a return, please contact us at info@charmful.co.za.